Judging Panel: Jonathon Thorpe




Jonathon Thorpe
Assistant Commissioner
Digital Experience and Internal Communications
Australian Taxation Office


Jonathon Thorpe’s career with the ATO has allowed him to work in a variety of roles across high profile projects such as myGov and Managed Network services (MNS). Under Jonathon’s leadership in his current role, his team actively works towards delivering a better online experience to the Australian community. This includes:
  • the ATO Beta site which allows testing and trialling new online tools and concepts with users to help the ATO deliver better services for the community.
  • a range of improvements to the customer experience on the ATO’s website including the introduction of our new prototype – ATO Community. A place where the community can ask and answer questions on tax and superannuation topics .
  • transforming the way the ATO uses social media, positioning the ATO as leaders in social media and customer engagement across Government agencies.
Jonathon is a highly respected member of the customer experience community in the Australian Government. In recent years, he has won two coveted ATO Commissioner Awards and has been nominated for a further two.  

Wacky facts

  • Fact 25

    The first computers used by the ATO were used primarily for issuing the five million refund cheques sent out each year in the mid 1960s.

Glossary

Tax credits

Amounts to be deducted from a tax bill, for example, franking credits and fuel tax credits.

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