Judging Panel: Jonathon Thorpe




Jonathon Thorpe
Assistant Commissioner
Digital Experience and Internal Communications
Australian Taxation Office


Jonathon Thorpe’s career with the ATO has allowed him to work in a variety of roles across high profile projects such as myGov and Managed Network services (MNS). Under Jonathon’s leadership in his current role, his team actively works towards delivering a better online experience to the Australian community. This includes:
  • the ATO Beta site which allows testing and trialling new online tools and concepts with users to help the ATO deliver better services for the community.
  • a range of improvements to the customer experience on the ATO’s website including the introduction of our new prototype – ATO Community. A place where the community can ask and answer questions on tax and superannuation topics .
  • transforming the way the ATO uses social media, positioning the ATO as leaders in social media and customer engagement across Government agencies.
Jonathon is a highly respected member of the customer experience community in the Australian Government. In recent years, he has won two coveted ATO Commissioner Awards and has been nominated for a further two.  

Wacky facts

  • Fact 11

    The first new tax introduced after Federation was the Bank Notes Tax Act 1910 which introduced an Australian currency. It imposed a 10% tax on bank notes that had been previously issued privately. The new national currency first appeared in December 1910.

Glossary

Superannuation / super guarantee charge

A charge that employers have to pay to the ATO when they either pay super for their employees late or they don’t pay at all.

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