The first computers used by the ATO were used primarily for issuing the five million refund cheques sent out each year in the mid 1960s.
Digital Experience and Internal Communications
Australian Taxation Office
Jonathon Thorpe’s career with the ATO has allowed him to work in a variety of roles across high profile projects such as myGov and Managed Network services (MNS). Under Jonathon’s leadership in his current role, his team actively works towards delivering a better online experience to the Australian community. This includes:
- the ATO Beta site which allows testing and trialling new online tools and concepts with users to help the ATO deliver better services for the community.
- a range of improvements to the customer experience on the ATO’s website including the introduction of our new prototype – ATO Community. A place where the community can ask and answer questions on tax and superannuation topics .
- transforming the way the ATO uses social media, positioning the ATO as leaders in social media and customer engagement across Government agencies.